Event Ticketing Customer FAQs
Ticket Upgrade Process If you want to upgrade your ticket to a higher-value option for the same event OR switch your ticket to a different show time for th...
Wed, 20 Nov, 2024 at 10:58 AM
If you've forgotten your password for your EventPro account, you can reset it easily by following these steps: Step-by-Step Guide to Resetting Your Pas...
Tue, 5 Nov, 2024 at 11:51 PM
If you haven’t received your tickets via email, it could be because it has been categorized as spam so be sure to check your spam folder. There are alterna...
Thu, 2 Jan, 2025 at 6:49 PM
We often receive questions about whether EventPro sells event supplies like decorations, catering equipment, or staging materials. Here’s what we offer: W...
Tue, 26 Nov, 2024 at 7:03 PM
Thank you for choosing our online ticketing platform. We understand that you may have questions about purchasing tickets directly at the event. Our servic...
Mon, 30 Dec, 2024 at 5:17 PM
Error Message: We were unable to process your transaction at this time. Please try the transaction again in a few minutes. If you continue to face difficult...
Wed, 8 Jan, 2025 at 9:41 PM
If you need to update the name on your EventPro ticket, follow the steps below. Please note that this is the only way to update the attendee's name, a...
Wed, 15 Jan, 2025 at 2:31 PM