Ticket Upgrade Process

If you want to upgrade your ticket to a higher-value option for the same event or switch to a different showtime for the same event, follow these steps:

  1. Purchase Your New Ticket(s)

    • Buy the ticket(s) you wish to upgrade to.

    • The new ticket(s) must be of equal or greater value than your original ticket(s) and must be for the same event.

  2. Submit Your Upgrade Request

    • After purchasing your new ticket(s), submit an upgrade/refund request using this form: https://eventpro.ky/refund-request/.

    • You must submit the request using the same email address used for your original order.

  3. Include Required Details in the Form

    • The order number of your original ticket(s).

    • The order number of the new ticket(s).

    • A brief note confirming your upgrade or exchange request. (optional)

  4. Review and Approval

    • As long as your request meets the upgrade criteria (same event, equal or greater value), we will waive the normal refund policy to complete the exchange.

    • If approved, a refund for your original ticket(s) will be processed by the next business day. Please allow 5-7 business days for the refund to reflect in your account.

Terms & Conditions

  • Deadline: Requests must be submitted no later than 5 hours before the event start time.

  • Same Event Only: The new ticket(s) must be for the same event as the original ticket(s).

  • Higher Value Requirement: New ticket(s) must be of equal or greater value.

  • Refund Timeline: Approved refunds may take up to 5-7 business days to appear in your account.