Error Message:
We were unable to process your transaction at this time. Please try the transaction again in a few minutes. If you continue to face difficulty, please contact help@eventpro.ky.
What Does This Error Mean?
This error typically indicates that your transaction was flagged due to abnormal activity. EventPro has safeguards in place to protect users and prevent fraud. For example, making multiple transactions in a short timeframe from the same device or IP address might trigger these security measures.
Why Did This Happen?
Although we don’t disclose the exact parameters of our fraud detection system, here are some possible reasons for the error:
Attempting multiple transactions in quick succession (e.g., back to back transactions within an hour).
Activity resembling brute force or suspicious purchasing behavior.
These safeguards are designed to ensure secure transactions and protect all users from unauthorized purchases.
What Can You Do?
Wait and Try Again: Wait at least 24 hours before attempting another transaction. This allows the system to reset any temporary flags.
Use a Different Device or IP Address: If urgent, try placing your order from a different device or network connection.
Contact EventPro Support: Reach out to our team at help@eventpro.ky for further assistance. Provide details about your attempted transactions to expedite the resolution process.
Tips to Avoid Future Errors:
Space out your transactions to avoid triggering fraud detection.
If you’re making bulk purchases or handling high-volume orders, consider contacting our support team in advance for assistance.
We apologize for any inconvenience this may have caused. Our goal is to ensure a secure and seamless experience for all EventPro users.