Purpose
Event organizers often need to gather specific information from attendees when they purchase tickets. EventPro allows organizers to customize forms attached to ticket purchases, ensuring they collect all necessary details for a smooth and well-informed event experience.


Overview
EventPro provides the option to create a custom form for any event, with various field types available to capture specific attendee information. Once created, these forms will appear during the ticket-purchasing process. The collected data is available in the attendee list and can be exported for further use.

How to Request a Custom Form
To add a custom form to your event in EventPro, follow these steps:

  1. Create a Support Ticket: Submit a support request through EventPro, specifying that you’d like a custom form to be added to your event.

  2. Include Your Requirements: In the support ticket, list the fields you want in the form, along with any custom labels and specific configurations.

  3. Attach Form to Event: EventPro's support team will create and attach the form to your event as requested. Once completed, the form will appear in the ticket purchase flow.

Available Field Types

EventPro offers the following field types to capture various data:

  1. Number Field

    • Purpose: Collect numerical data.
    • Options: You can set minimum and maximum values, specify increments (e.g., steps of 5 or 10), and ensure the value is greater than 0.
    • Limitations: Values cannot dynamically increase or decrease within the form.

  2. Text Field

    • Purpose: Capture short text responses.
    • Use Cases: Names, short descriptions, or single-word answers.

  3. Checkbox

    • Purpose: Allow attendees to select one or more options.
    • Use Cases: Consent agreements, preferences for options like dietary requirements.

  4. Radio Options

    • Purpose: Enable attendees to select only one option from multiple choices.
    • Use Cases: Choices like Yes/No responses, specific ticket add-ons, or preference selection.

  5. Text Area

    • Purpose: Collect longer text responses.
    • Use Cases: Attendee notes, special requirements, or detailed feedback.

  6. Custom Label

    • Purpose: Display text or instructions without requiring a response.
    • Use Cases: Add information or clarify form sections.

  7. Date Picker

    • Purpose: Capture a date selection.
    • Limitations: Cannot restrict date ranges (e.g., no start or end date constraints).

Data Collection and Export
The data collected through custom forms is displayed in the attendee list for each event. Organizers can view this data within EventPro or export it for analysis, planning, or reference purposes.


Example Support Ticket Template

Here’s a sample support ticket for requesting a custom form:

Subject: Request for Custom Form for [Event Name]


Message:


Hello EventPro Support,

Please add a custom form to our event, [Event Name], for ticket purchasers. Below are the details:

  • Number Field: Min: 1, Max: 10, Increments: 1, Label: "Preferred Seats"
  • Text Field: Label: "Full Name"
  • Checkbox: Options: "Meal Preference - Vegetarian," "Meal Preference - Vegan," "Meal Preference - Gluten-Free"
  • Radio Options: Options: "Yes," "No," Label: "Require Transportation"
  • Text Area: Label: "Additional Notes"
  • Date Picker: Label: "Arrival Date"

Thank you for your assistance!

Notes:
EventPro support may reach out for clarification, so be as specific as possible with your form requirements to avoid delays.

By following these steps, you can quickly and easily gather the attendee information you need to make your event a success!